Delete Your Data

Data deletion

You can disconnect Flo at any time by removing it in your Facebook settings (Settings & Privacy > Settings > Business Integrations) or Instagram settings. To request deletion of the data Flo holds about you, email marcus@flomarketing.ai with the subject "Data deletion request" and the name of your Facebook Page or Instagram account. We will delete your data within 30 days of receiving your request and confirm by email.

Delete your account from inside Flo

If you can still sign in, this is the fastest route:

1. Sign in and open Settings.
2. Disconnect any connected Instagram or Facebook accounts under Connections. This stops Flo from publishing to that account right away. The access token Flo stored for that connection stays on file until you ask us to delete your account, in step 3 below, or until Flo processes a separate account deletion request.
3. Email us at Legal@flomarketing.ai from the address on your account and ask us to delete it. We confirm when it is done.

If you cannot sign in

Email Legal@flomarketing.ai with the email address or restaurant name you used. We may ask you for information that confirms the account is yours before we delete anything. That check protects you from someone else deleting your data.

Revoking access from Facebook or Instagram

You can also remove Flo AI's access from Meta's own settings, without signing in to Flo. In Facebook, open Settings & Privacy, then Settings, then Business Integrations, find Flo AI, and remove it.

Removing access there stops Flo from reading or publishing anything further. It does not by itself delete the Flo account, so email us as well if that is what you want.

What gets deleted

When we delete your account we remove:

• Your login and account details.
• Your Brand Book - colours, fonts, logo and the research behind it.
• Photos you uploaded and images Flo generated for you.
• Captions, drafts, scheduled posts and your content plan.
• Your Instagram and Facebook connections, including the stored access tokens.

What we keep, and why

Two things outlive the account, and both are deliberate:

• Posts already published to Instagram or Facebook. Those live on your own social accounts, not in Flo, so deleting your Flo account cannot remove them. Delete them from Instagram or Facebook directly.
• Billing and tax records for payments already taken, where the law requires us to keep them. These are invoices and payment records, not your photos, captions or Brand Book.

How long it takes

We action deletion requests within 30 days and confirm by email when it is complete. If you want publishing to stop right away, disconnect your account under Connections, step 2 above, or remove Flo AI in your Facebook settings, since deletion itself is not instant.

Deleting a single photo instead

If you only want to remove one image rather than your whole account, you can delete photos yourself from the Media Library in Flo. You do not need to email us for that.